"Unable to Load Free/Busy Information" Error Message When You Try to Use Meeting Planner in Outlook 2003 (813609)


The information in this article applies to:

  • Microsoft Office Outlook 2003

For a Microsoft Outlook 2002 version of this article, see 287656.

SYMPTOMS

When you try to use the meeting planner in Microsoft Outlook 2003 to view another person's Free/Busy information, you may receive an error message that is similar to the following:
Unable to load Free/Busy information.

CAUSE

This behavior may occur if there is a problem with the other person's published Free/Busy information.

RESOLUTION

To resolve this behavior, run Outlook on the computer that is experiencing problems publishing Free/Busy information with the /CleanFreeBusy command-line switch. This will refresh the Free/Busy information. To do so, follow these steps:
  1. Click Start, and then click Run.
  2. In the Open box, type "outlook.exe /cleanfreebusy", and then click OK.
  3. View the published information from another computer.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Outlook 11.
Modification Type:MinorLast Reviewed:1/6/2006
Keywords:kbnofix kbprb kbBug kberrmsg KB813609
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