Error message when you view a POP3 e-mail account with antivirus software installed: The operation timed out waiting for a response from the receiving (POP) server 0x8004210a (813518)

SYMPTOMS

When you try to check your Post Office Protocol 3 (POP3) e-mail account, the e-mail server may return one of the following error messages:

The operation timed out waiting for a response from the receiving (POP) server 0x8004210a

A time-out occurred while communicating with the server 0x800ccc19

CAUSE

This problem has been observed in some configurations that use antivirus software to scan e-mail. The products in which this problem occurs may vary. However, these symptoms have been observed in configurations that include Norton Internet Security 2005, Norton AntiVirus 2003, Norton AntiVirus 2002, or McAfee software products.

MORE INFORMATION

To resolve issues of this kind, contact your antivirus vendor.

For information about how to contact your antivirus vendor, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

For more information, visit the following Symantec Web site:

http://service1.symantec.com/SUPPORT/nav.nsf/8d071816eedd7cac88256c0e005a96e5/4d8a598190b8096e88256ab800199776?OpenDocument

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.