Advertisements do not run when a user logs on to the SMS 2.0 client (812788)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0 SP4
  • Microsoft Systems Management Server 2.0 SP5

SYMPTOMS

When a user logs on to a computer for the first time after the installation of the Microsoft Systems Management Server (SMS) 2.0 client, some advertisements do not run. This issue occurs with any advertisements that are assigned by using the Run once for every user who logs on property in the Advanced Program.

CAUSE

There is a synchronization issue in recognizing and in registering the logon before starting the Offer Data Providers. This synchronization issue causes the advertisements that are targeted at the logged-on user to be skipped during evaluation. The next time that the Offer Data Providers poll, the advertisement is discovered, and then it is executed. (The Offer Data Providers poll according to the polling schedule, or they poll when a user uses the Advertised Programs Monitor tool in Control Panel.)

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   07-Feb-2003  19:44  2.0.4.1           254,122  Q812788.exe      
   01-May-2002  19:25  2.0.92.9          638,769  Apasetup.exe     Alpha
   01-May-2002  17:55  2.0.1493.4163     295,184  Ccim32.dll       Alpha
   01-May-2002  18:30  2.0.92.9        1,926,769  Ccmcore.exe      Alpha
   01-May-2002  18:30  2.0.1493.4170   4,453,167  Clicore.exe      Alpha
   01-May-2002  12:05  2.0.1493.4105     125,712  Clisvcl.exe      Alpha
   01-May-2002  19:25                         67  Compverbase.ini
   01-May-2002  19:25                         67  Compversmsapm32.ini
   01-May-2002  19:25                         67  Compverswdist.ini
   01-May-2002  15:45  2.0.1493.4149      55,056  Cqmgr32.dll      Alpha
   01-May-2002  16:30  2.0.1493.4146      75,536  Odpsys32.exe     Alpha
   01-May-2002  16:30  2.0.1493.4146      83,216  Odpusr32.exe     Alpha
   01-May-2002  19:25  2.0.1493.4181     332,048  Smsapm32.exe     Alpha
   01-May-2002  18:30  2.0.92.9          694,839  Swdist32.exe     Alpha
   01-May-2002  19:25  2.0.92.9          391,478  Apasetup.exe     x86
   01-May-2002  17:55  2.0.1493.4163     182,096  Ccim32.dll       x86
   01-May-2002  18:30  2.0.92.9        1,324,792  Ccmcore.exe      x86
   01-May-2002  18:30  2.0.1493.4170   3,409,548  Clicore.exe      x86
   01-May-2002  12:05  2.0.1493.4105      88,432  Clisvcl.exe      x86
   01-May-2002  19:25                         67  Compverbase.ini
   01-May-2002  19:25                         67  Compversmsapm32.ini
   01-May-2002  19:25                         67  Compverswdist.ini
   01-May-2002  15:45  2.0.1493.4149      34,656  Cqmgr32.dll      x86
   01-May-2002  16:30  2.0.1493.4146      54,128  Odpsys32.exe     x86
   01-May-2002  16:30  2.0.1493.4146      60,784  Odpusr32.exe     x86
   01-May-2002  19:25  2.0.1493.4181     252,784  Smsapm32.exe     x86
   01-May-2002  18:30  2.0.92.9          640,802  Swdist32.exe     x86
Note Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.

For additional information about an SMS 2.0 SP5 update for a related issue, click the following article number to view the article in the Microsoft Knowledge Base:

815373 SMS: Clients do not check for new programs at the correct interval



STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

How to install the hotfix

Apply this fix on all the sites in the SMS hierarchy. To install the fix, use one of the following methods.

How to use the hotfix installer

Note You can use this method only on Intel-based computers.
  1. Copy the hotfix folder structure to a local folder on your site server, or copy the hotfix folder structure to a share on your network. The I386 subfolder and the Alpha subfolder are required. You must download the subfolders from the Microsoft FTP site. Keep the folder structure intact. The Q812788.exe file is a Microsoft Windows Installer file that updates specific files on your site server.
  2. Log on to your site server by using an account with administrator permissions.
  3. On the site server, quit the SMS Administrator console.
  4. Run the Q812788.exe file, and then follow the instructions in the wizard. The Systems Management Server services are stopped and restarted as part of the installation process.

How to manually install the hotfix

  1. Copy the update program file (Q812788.exe) and the operating system folders to a new folder. In the folder structure, the program file must be located one folder above the operating system folders.
  2. Quit the SMS Administrator console, and then stop all SMS services in Control Panel. If the SMS_SITE_BACKUP service is running, stop it.
  3. Replace the Clicore.exe file that is located in the SMS\Inboxes\Clicomp.src\Base\Operating system folder with the version that is located in the hotfix Operating system folder.
  4. Replace the Compver.ini file that is located in the SMS\Inboxes\Clicomp.src\Base folder with the Compverbase.ini file that is located in the hotfix Operating system folder. The file must maintain its original name of Compver.ini.
  5. Replace the Ccmcore.exe file that is located in the SMS\Inboxes\Clicomp.src\Base\Operating system folder with the version that is located in the hotfix Operating system folder.
  6. Replace the Apasetup.exe file that is located in the SMS\Inboxes\Clicomp.src\smsapm32\Operating system folder with the version that is located in the hotfix Operating system folder.
  7. Replace the Compver.ini file that is located in the SMS\Inboxes\Clicomp.src\Smsapm32 folder with the Compversmsapm32.ini file that is located in the Operating system folder. The file must maintain its original name of Compver.ini.
  8. Replace the Swdist32.exe file that is located in the SMS\Inboxes\Clicomp.src\SWDist\Operating system folder with the version that is located in the hotfix Operating system folder.
  9. Replace the Compver.ini file that is located in the SMS\Inboxes\Clicomp.src\SWDist folder with the Compverswdist.ini file that is located in the hotfix Operating system folder. The file must maintain its original name of Compver.ini.
  10. Replace the Ccim32.dll file that is located in the SMS\Bin\Operating system folder with the version that is located in the hotfix Operating system folder.
  11. Replace the Clisvcl.exe file that is located in the SMS\Bin\Operating system folder with the version that is located in the hotfix Operating system folder.
  12. Replace the Cqmgr32.dll file that is located in the SMS\Bin\Operating system folder with the version that is located in the hotfix Operating system folder.
  13. Replace the Odpsys32.exe file that is located in the SMS\Bin\Operating system folder with the version that is located in the hotfix Operating system folder.
  14. Replace the Odpusr32.exe file that is located in the SMS\Bin\Operating system folder with the version that is located in the hotfix Operating system folder.
  15. Replace the Smsapm32.exe file that is located in the SMS\Bin\Operating system folder with the version that is located in the hotfix Operating system folder.
  16. Restart the SMS site services.
Modification Type:MinorLast Reviewed:4/14/2006
Keywords:kbQFE kbHotfixServer kbsms200preSP6fix kbfix kbbug KB812788
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