Windows Cannot Find the Omnip~18.msi File When You Install OmniPage 10. (812746)

SYMPTOMS

When you try to install or remove OmniPage Pro version 10, the installation may fail, and you may receive an error message that is similar to the following:

Cannot find the file: Omnip~18.msi

CAUSE

This problem may occur if you try to install or remove OmniPage Pro 10 on a computer that has been upgraded to Windows 2000 from an earlier version of Windows. The Windows Installer version 1.0 that was used in the earlier version of Windows converts the "Omnipage10.msi" long file name to "Omnip~18.msi", and then cannot find a file with that name on the OmniPage Pro 10 CD-ROM.

RESOLUTION

To resolve this issue:

Insert the OmniPage 10 CD-ROM in the CD-ROM or DVD-ROM drive.
Click Start, point to Search, and then click For Files or Folders.
In the Search for files or folder named box, type omnipage10.msi.
In the Look in box, click your CD-ROM or DVD-ROM drive, and then click Search.
In the right pane, right-click the Omnipage10.msi file, and then click Copy.
In the Address bar, click drive C.
On the Edit menu, click Paste. This places the Omnipage10.msi file in the root folder of drive C.
Right-click the Omnipage10.msi file, click Rename, type omnip~18.msi, and then press ENTER.
Quit all programs, and then start the installation of OmniPage Pro 10.
When you experience the problem that is described in the "Symptoms" section of this article, click Browse, click the root folder of drive C, and then click OK.
Follow the on-screen instructions to complete the installation of OmniPage Pro 10.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.