Error message: Phone book can not be created. Error 624 (812442)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional

SYMPTOMS

When you create a dial-up connection, the wizard may not work, and you may receive the following error message:
Phone book can not be created. Error 624
Also, you may not be able to delete or modify dial-up connections.

CAUSE

This issue may occur if Windows cannot write information to a phone book file (.pbk) because the file is damaged or it has a read-only file attribute.

RESOLUTION

To resolve this issue, first locate the Rasphone.pbk file and make sure that the read-only file property in the Properties dialog box is not selected. If it is not selected, the file may be damaged and you must rename the Pbk folder to Pbk.old. The Pbk folder is located in the "C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Connections" folder. If you cannot see the Pbk folder, make sure that you can see hidden files and folders. To do so, follow these steps:
  1. Click Start , click My Computer, and then click Folder Options on theTools menu.
  2. Click the View tab.
  3. Click Show hidden files and folders, and then click OK.
Modification Type:MajorLast Reviewed:5/12/2004
Keywords:kbprb KB812442
©2004 Microsoft Corporation. All rights reserved.