How to activate Microsoft Reader and troubleshoot activation (812390)
The information in this article applies to:
SUMMARYThis article describes how to activate Microsoft Reader and how to
troubleshoot activation problems.MORE INFORMATIONTo read an eBook with Reader, you must first activate
Reader. However, you do not have to activate Reader to read a free eBook. Activate Microsoft ReaderTo activate your copy of Microsoft Reader, follow these steps:
- Start Reader.
- Click Guidebook.
- Click Quick Settings, and then click
Activate Reader.
- On the Welcome page, click Sign in
to start the activation process.
- When you are prompted to sign in, do so.
Note You can use an account from the Passport Network, Hotmail, or MSN to
sign in to Passport Network. - Click Activate My Reader.
If you
experience any problems when you try to activate Reader, see the
"Troubleshooting activation problems" section. Troubleshooting activation problemsMethod 1: Make sure that you can view the Welcome Page while you are signed in to the Passport Network- Visit the following Microsoft Web site:
- If you cannot view the Welcome page, the
Activation servers may be temporarily unavailable. Try to activate Reader again
later.
If you cannot see the Welcome page after several
tries at different times, see the "Additional assistance" section. If you can view the Welcome page but you still cannot activate Reader,
go to Method 2. Method 2: Sign out of the Passport Network before you activate Reader- Sign out of the Passport Network before you activate Microsoft
Reader. If you are already signed in to your Passport Network account when you try
to activate Reader, you may not be able to activate your copy of the
program.
- To sign out of the Passport Network, connect to the Internet, and
then visit the following Passport Network Web site:
- Click Passport Sign Out.
- Try to activate Reader again.
- Sign in to Passport Network when you are prompted to do
so.
If the issue is not resolved, go to Method 3. Method 3: Use the default options for the Internet settingsSome Internet settings in Microsoft Windows may interfere with the
activation process. To use the default options, follow these steps:
- Delete all Internet files. To do this, follow these steps:
- Quit your Web browser.
- Click Start, and then click
Control Panel.
- Click Network and Internet
Connections.
- Click Internet Options.
- On the General tab, click
Delete Files.
- When you are prompted to confirm the file deletion,
click OK.
- Enable the setting to update saved pages automatically. To do this, follow these steps:
- In the Internet Options dialog box,
click Settings.
- Under Check for newer versions of stored
pages, click Automatically or Every time you
start Internet Explorer, and then click
OK.
- Change the Local Area Network (LAN) settings. To do this, follow these steps:
- In the Internet Options dialog box,
click the Connections tab.
- Click LAN Settings.
- Click to clear the following check boxes, and then
click OK:
- Automatically detect
settings
- Use automatic configuration
script
- Use a proxy server
- If you use a dial-up Internet connection, click the
dial-up connection that you use in the Dial-up settings box,
and then click Settings.
- Click to clear the following check boxes:
- Automatically detect settings
- Use automatic configuration
script
- Use a proxy server for your
LAN
- Click to clear the Do not allow Internet
applications to use this connection check box.
- Click OK.
- Restore the default security settings. To do this, follow these steps:
- In the Internet Options dialog box,
click Medium on the Security tab.
- On the Advanced tab, click
Restore Defaults, and then click OK.
- Visit the following Microsoft Web site:
- Follow the instructions that appear on the screen to activate
Reader.
If the issue is not resolved, go to Method 4. Method 4: Remove and then reinstall Reader To remove and then reinstall Reader, follow these steps:
- Remove Reader. To do this, follow these steps:
- Click Start, and then click
Control Panel.
- Click Add or Remove Programs.
- In the list of installed programs, click
Microsoft Reader, and then click Remove.
- Follow the instructions that appear on the screen to remove Reader.
- Reinstall Microsoft Reader. To do this, follow these steps:
- Visit the following Microsoft Web site:
- Under Download Now, click
Msreadersetup.exe.
- Click Save this program to disk, and
then click OK.
- In the Save in box, click
Desktop, and then click Save.
- When you finish downloading the file, quit your Web
browser.
- On the desktop, double-click
Msreadersetup.exe.
- Follow the instructions on the screen to install
Reader.
- Visit the following Microsoft Web site:
- Follow the instructions that appear on the screen to activate
Reader.
If the issue is not resolved, go to Method 5. Method 5: Check the proxy server or
the network firewall settings If you connect to the Internet through a proxy server or network
firewall, your proxy server or firewall settings may prevent you from
connecting correctly to the Activation servers. To determine if your proxy
server or firewall settings prevent you from activating Reader, contact your
Internet service provider (ISP), network administrator, or Helpdesk to inquire
about how to bypass the firewall or proxy server. After you successfully
activate Reader, you can restore your typical firewall or proxy server
settings. Additional assistanceFor more help, visit the following Microsoft Web site to fill
out an online incident and review responses from Microsoft Support
Professionals:
Modification Type: | Minor | Last Reviewed: | 9/6/2005 |
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Keywords: | kbtshoot kbhowto KB812390 |
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