Error Message When Clients Synchronize Folders in Outlook Express (812217)
The information in this article applies to:
- Microsoft Exchange 2000 Server
SYMPTOMSWhen clients try to synchronize folders in Outlook Express,
they may receive an error message that is similar to the following:
Header download for the
Folder_Name folder did not complete. Could not
synchronize cached message flags with IMAP server. Account:
Account_Name, Server:
Server_Name, Protocol: IMAP, Server
Response CAUSEThis problem may occur if the following conditions exist:
- The Outlook Express client is connected to Exchange 2000
Server through a dial-up connection.
- The Outlook Express client is trying to download a lot of
information. For example, the client may be trying to download a Sent Mail
folder that has accumulated a number of messages over time.
STATUS Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
MORE INFORMATIONWhen Exchange 2000 Server passes the requested information
to the server, the data resides on the server before it can be fully
downloaded. When the data that is being downloaded is too large, a timeout may
occur.
| Modification Type: | Minor | Last Reviewed: | 6/13/2003 |
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| Keywords: | kbBug kbprb kberrmsg KB812217 |
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