Off2000: Installation of Office 2000 from an Administrative Share Point Stops Responding (812086)


The information in this article applies to:

  • Microsoft Office 2000 Premium
  • Microsoft Office 2000 Professoinal
  • Microsoft Office 2000 Standard
  • Microsoft Office 2000 Small Business
  • Microsoft Office 2000 Developer
  • Microsoft Access 2000
  • Microsoft Excel 2000
  • Microsoft FrontPage 2000
  • Microsoft Outlook 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000

SYMPTOMS

When you try to install Microsoft Office 2000 from an administrative share point, your computer may stop responding and you may receive an error message that is similar to the following:
Error 1904 module Drive:/Administrative_Share_Path/mcps.dll failed to register HRESULT -2147024889 contact your support personnel.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem.

To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
To resolve this issue, you must apply MCPSRegFix. To apply this fix, follow these steps:
  1. Open a command prompt, type msiexec /a Admin Path\Data1.msi /p Source Path\MCPSRegFix.msp SHORTFILENAMES=1 where Admin Path is the path to your administrative installation point for Office 2000 SR-1 CD 1, and Source Path is the path to the updated MSP file you extracted.

    Note You must run this command from a computer on which the Microsoft Windows Installer is already installed.
  2. In the Microsoft Office 2000 Administrative Mode dialog box, click Next.

    Note You do not have to type your CD Key or company name in the Microsoft Office 2000 Administrative Mode dialog box.
  3. Click I accept the terms of the License Agreement, and then click Next.
  4. Click Install Now.
  5. When the update is complete, click OK.

    Your administrative installation point is now updated with the .msp file.
  6. Open a command prompt, type msiexec /a Admin Path\Data1.msi /p Source Path\MCPSRegFix.msp SHORTFILENAMES=1 where Admin Path is the path to your administrative installation point for Office 2000 SR-1 CD 2, and Source Path is the path to the updated MSP file you extracted.
  7. When the update is complete, click OK.

    Your Office 2000 administrative installation point is now updated with the .msp file.
  8. Install Office 2000 from the updated administrative share point.

    Use the Setuppro.exe file to install CD 1, and the Setup.exe file to install CD 2.
Modification Type:MinorLast Reviewed:10/13/2006
Keywords:kbHotfixServer kbQFE kbBug kberrmsg kbprb KB812086 kbAudITPRO
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