OL2000: "File Not Found" Error Message When You Use the Common Dialog DLL to Open Multiple Outlook Message Files and You Have Office 2000 SP-3 Installed (811945)


The information in this article applies to:

  • Microsoft Outlook 2000

SYMPTOMS

When you run a macro that uses the Common Dialog DLL to open multiple Outlook e-mail message files (*.msg) and you have Microsoft Office 2000 Service Pack 3 (SP-3) installed, you may receive the following error message:
File not found

CAUSE

This issue occurs because Outlook changes the Current Directory location to point to where the Outlook files are located when it loads the Outlook DLL files, and it never restores the original directory location. When you try to open the file, the Common Dialog DLL tries to verify that the file exists by using the Current Directory location. Because the Current Directory location was altered, the Common Dialog DLL cannot verify the file.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:

326585 OFF2000: Overview of Office 2000 Service Pack 3

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0


The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date          Time       Size        File name     
   ------------------------------------------------------
   16-Jan-2003   18:15:56   239,104     Olkintl.msp
   16-Jan-2003   18:19:48   1,440,768   Olkintl_Admin.msp
After the hotfix is installed, the English version of this fix should have the file attributes (or later):
   Date           Time       Version       Size      File name     
   -----------------------------------------------------------
   30-Oct-2002    12:40:36   5.5.2656.94   720,144   Cdo.dll
   30-Oct-2002    12:39:10   5.5.2656.94   813,328   Cdo.dll_0004
   20-Nov-2002    17:45:18   5.5.3185.0    154,112   Emsabp32.dll_0005
   25-Sept-2002   19:21:54   5.5.3182.0    131,344   Emsui32.dll_0005
   09-Oct-2002    17:31:16   5.5.3183.0    540,944   Exsec32.dll_0005
   03-Jan-2003    16:15:52   9.0.0.7303     53,298   Olkfstub.dll
   23-Jul-2002    14:47:26   8.30.3173.0   782,608   Outex.dll
   23-Jul-2002    14:41:28   9.0.6718.0    368,691   Pstprx32.dll_0002

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kberrmsg kbQFE kbbug kbfix KB811945
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