Remote Desktop Shortcuts Missing After Upgrade (811940)
The information in this article applies to:
- Microsoft Internet Information Services version 6.0
- Microsoft Internet Information Services version 5.1, when used with:
- the operating system: Microsoft Windows XP
- the operating system: Microsoft Windows XP SP1
SYMPTOMSWhen you upgrade from Microsoft Windows 2000 with Internet
Information Services (IIS) to Microsoft Windows Server 2003 or Windows XP,
Remote Desktop Connection does not appear in the
Start menu or the System Properties
list.CAUSE This may occur if permissions on the \Inetpub directory or
the \Inetpub\Adminscripts directory deny full control to the local System
account. RESOLUTION To restore the Start menu shortcuts:
- In Windows Explorer, right-click
\Inetpub\Adminscripts, and then click Sharing and
Security.
- On the Security tab, click
Add, type System, click
OK, grant the account full control, and then click
OK.
- Insert the Windows 2003 Server CD, click Perform
Additional Tasks, and then click Setup Remote Desktop
Connection.
- Accept the license agreement, click Next,
click Next again, and then click Install.
Click Finish when installation is complete.
- Exit the CD.
To restore the System Properties Remote tab:
- In Windows Explorer, right-click
\WINNT\system32\remotepg.dll, and then click Open
With.
- In the next dialog box, click Open With,
click Select the program from a list, and then click
OK.
- Click Browse, and then locate
\WINNT\System32\regsvr32.exe.
- Select this file, click Open, and then
click OK.
WORKAROUND Although the shortcuts have not been installed, Remote
Desktop Connection is installed. You can run Remote Desktop Connection by
calling the executable file as follows:
- Click Start, and then click
Run.
- Type mstsc.exe, and then click
OK.
STATUS Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
REFERENCES
For additional information about the upgrade of Internet Information
Services, click the following article number to view the article in the Microsoft Knowledge Base:
332103
IIS 6.0: IIS Admin Service Does Not Start After Upgrade
Modification Type: | Minor | Last Reviewed: | 8/1/2003 |
---|
Keywords: | kbprb KB811940 |
---|
|