Word quits when you copy and paste portions of a document in Word 2002 (811930)


The information in this article applies to:

  • Microsoft Word 2002

SYMPTOMS

When you copy and paste portions of a Word 2002 document, Word quits abruptly with the following error message:
WINWORD.exe has generated errors and will be closed by Windows. You will need to restart the program.
This behavior also occurs if you use a Microsoft Visual Basic for Applications (VBA) macro to perform a similar function. Specifically, Word quits when the macro tries to read the Selection.Range.Information VBA property.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date           Time      Size       File name     
   ------------------------------------------------
   20-Dec-2002   19:12      5,795,080  Winword.msp
   20-Dec-2002   19:54      6,637,840  Winwordff.msp
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table: 
   Date           Time  Version      Size        File name     
   -------------------------------------------------------
   20-Dec-2002   00:41  10.0.4817.0  10,598,984  Winword.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

To view the error signature after Word quits, follow these steps. Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
  1. Click Start, point to Programs, and then click Microsoft Word.
  2. On the Help menu, click About Microsoft Word.
  3. Click System Info.
  4. Expand Office 10 Applications.
  5. Click Office Event/Application Fault.
  6. Scroll to the bottom of the log to find the date that Word quit and generated the error message described in the "Symptoms" section of this article.

    It will have the following properties:

    Event: Application Failure
Application: winword.exe
Version: 10.0.4219.0
Module: winword.exe
Module Version: 10.0.4219.0
Offset: 00020ec2

Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbofficexppresp3fix kberrmsg kbOfficeXPsp2fix kbOfficeXPPreSP2fix kbOffice2000preSP3fix kbfix kbbug KB811930
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