Subscriptions Do Not Work After the Property Store is Reset (811868)


The information in this article applies to:

  • Microsoft SharePoint Portal Server 2001

SYMPTOMS

After the property store (Sps.edb) is reset, the subscriptions are not correctly created. When the property store is reset, all the files that are located in the \Program Files\Sharepoint Portal Server\Data\FTData\SharePointPortalServer folder are removed, and the Microsoft Search service is stopped. When the Microsoft Search service restarts, it re-creates the property store and tries to populate the property store with the existing subscriptions. The Microsoft Search service does not correctly create each subscription, and the type and number of subscriptions may not be correct.

CAUSE

This issue occurs because when the Microsoft Search service rebuilt the subscriptions and notifications, there was a flaw in the algorithm. The resulting subscriptions do not match the subscriptions that are stored in the Microsoft Web Storage System.

RESOLUTION

This problem was first fixed in a hotfix that is now contained in a service pack. If you have installed SharePoint Portal Server 2001 Service Pack 3 or a later service pack, you do not have to apply the hotfix.

Service pack information

This problem was first corrected in SharePoint Portal Server 2001 Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft SharePoint Portal Server 2001. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

312963 How to obtain the latest SharePoint Portal Server 2001 service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SharePoint Portal Server 2001 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date        Time   Version            Size    File name
   ---------------------------------------------------------
  07-Jan-2003  15:43  10.145.6011.2     380,928  Pkmpi.dll
NOTE: Because of file dependencies, this update requires Microsoft SharePoint Portal Server 2001 Service Pack 2 Service Pack 2.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in SharePoint Portal Server 2001 Service Pack 3.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbSharePtPortalSvr2001SP3fix kbQFE kbfix kbbug kbprb KB811868 kbAudEndUser kbAudITPRO
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