"Remote Assistance Failed "Error Message After You Switch to Terminal Server Mode (811803)
The information in this article applies to:
- Microsoft Windows Server 2003, 64-Bit Datacenter Edition
- Microsoft Windows Server 2003, 64-Bit Enterprise Edition
- Microsoft Windows Server 2003, Datacenter Edition
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Standard Edition
- Microsoft Windows Server 2003, Web Edition
SYMPTOMSWhen you switch from Remote Administration mode to Terminal
Server mode, you may not be able to use the Remote Assistance feature. When you
use a Remote Assistance request to invite someone to help you, the assistant
may not be able to connect to your computer. Then, the assistant receives the
following error message: Remote Assistance failed
CAUSE This issue may occur in the following scenario:
- A server running Terminal Server Licensing is unavailable
when Terminal Server issues the Remote Assistance request.
- The Remote Assistance request is used after Terminal Server
contacts a server running Terminal Server Licensing.
The server running Terminal Server Licensing may be initially
unavailable when you switch from Remote Administration mode to Terminal Server
mode. RESOLUTION To resolve the issue, restart the Terminal Server, and then
re-create the Remote Assistance request. STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are
listed at the beginning of this article.
Modification Type: | Major | Last Reviewed: | 12/19/2003 |
---|
Keywords: | kberrmsg kbBug KB811803 |
---|
|