CAUSE
This behavior occurs because a null pointer is returned when
you use an Adobe Type 1 font that contains a data structure that is not valid.
A null pointer may be returned with valid fonts, but in such cases the computer
is under high stress. The high stress causes a synchronization problem between
the asynchronous transfer mode (ATM) font cache and the current thread that is
trying to access a font that has been removed from the cache.
After
you install the update, the Adobe Font Manager may not load a font that is
corrupted or has a data structure that is not valid. When you use the built-in
font manager to preview a font that you think may be corrupted, you may receive
the following error message when you try to preview the font:
Error: The requested file c:\winnt\Fonts\Font
Name. PFM|c:\winnt\Fonts\Font Name.
PFB was not a valid font file.
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported fix is now available
from Microsoft, but it is only intended to correct the problem that is
described in this article. Apply it only to computers that are experiencing
this specific problem. This fix may receive additional testing. Therefore, if
you are not severely affected by this problem, Microsoft recommends that you
wait for the next Windows 2000 service pack that contains this hotfix.
To
resolve this problem immediately, contact Microsoft Product Support Services to
obtain the fix. For a complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the following Microsoft Web
site:
NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The typical support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question.
The English version of
this fix has the file attributes (or later) that are listed in the following
table. The dates and times for these files are listed in coordinated universal
time (UTC). When you view the file information, it is converted to local time.
To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
------------------------------------------------------------
29-Mar-2003 17:26 5.0.2.225 291,888 Atmfd.dll
29-Mar-2003 17:26 5.0.2.225 31,504 Atmlib.dll
29-Mar-2003 17:26 5.0.2195.6688 42,256 Basesrv.dll
14-Feb-2003 18:49 5.0.2195.6660 222,992 Gdi32.dll
29-Mar-2003 17:26 5.0.2195.6688 710,928 Kernel32.dll
04-Feb-2003 18:15 5.0.2195.6661 29,264 Mountmgr.sys
29-Mar-2003 17:26 5.0.2195.6669 333,072 Msgina.dll
29-Mar-2003 17:26 5.0.2195.6685 476,944 Ntdll.dll
28-Mar-2003 17:19 5.0.2195.6696 1,694,912 Ntkrnlmp.exe
28-Mar-2003 17:19 5.0.2195.6696 1,693,952 Ntkrnlpa.exe
28-Mar-2003 17:19 5.0.2195.6696 1,714,944 Ntkrpamp.exe
28-Mar-2003 17:19 5.0.2195.6696 1,672,448 Ntoskrnl.exe
21-Mar-2003 19:43 5.0.2195.6692 90,232 Rdpwd.sys
29-Mar-2003 17:26 5.0.2195.6688 380,176 User32.dll
29-Mar-2003 17:26 5.0.2195.6685 385,296 Userenv.dll
28-Mar-2003 17:17 5.0.2195.6696 1,628,688 Win32k.sys
11-Mar-2003 13:15 5.0.2195.6682 181,008 Winlogon.exe
14-Feb-2003 18:49 5.0.2195.6655 243,472 Winsrv.dll
29-Mar-2003 17:26 5.0.2195.6688 710,928 Uniproc\Kernel32.dll
29-Mar-2003 17:26 5.0.2195.6685 476,944 Uniproc\Ntdll.dll
29-Mar-2003 17:26 5.0.2195.6696 1,628,688 Uniproc\Win32k.sys
14-Feb-2003 18:49 5.0.2195.6655 243,472 Uniproc\Winsrv.dll
21-Mar-2003 19:43 5.0.2195.6692 90,200 56bit\Rdpwd.sys
REFERENCES
For additional information about how
to obtain a hotfix for Windows 2000 Datacenter Server, click the article number
below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple
hotfixes with only one restart, click the article number below to view the
article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot