XADM: "No Such Object on the Server" Error Message When You Use the Smtpreinstall.exe Tool (811668)

WORKAROUND

To work around this problem, use one of the following methods:

Method 1: Reinstall Exchange 2000

Remove and then reinstall Exchange 2000 and the Exchange 2000 service packs. For additional information about how to implement Exchange 2000 on a Microsoft Windows 2000-based cluster, click the following article number to view the article in the Microsoft Knowledge Base:

Method 2: Manually Repair the Metabase

You can manually repair the metabase after you reinstall the SMTP service. To repair the metabase on an Exchange 2000 computer that is installed on a cluster, follow these steps.

Important On a cluster, it is critical that you restart the node after you remove a service and before you reinstall the service. Follow these steps only after you remove the SMTP service, restart the computer, and then reinstall the SMTP service.

Warning If you edit the metabase incorrectly, you can cause serious problems that may require you to reinstall any product that uses the metabase. Microsoft cannot guarantee that problems that result if you incorrectly edit the metabase can be solved. Edit the metabase at your own risk.

Note Always back up the metabase before you edit it.

1. Register the following .dll files:
   • Msgtrack.dll
   • Phatq.dll
   • Turflist.dll
   • Regsinks.dll
   • Drviis.dll
   • Phatcat.dll
   To do so, follow these steps:
   1. Click Start, and then click Run.
   2. In the Open box, type cmd, and then click OK.
   3. For each file in the list, type the following line at the command prompt, and then press ENTER, where FileName is the name of the file that you want to register:

      regsvr32 FileName

      For example, to register the Msgtrack.dll file, type regsvr32 msgtrack.dll, and then press ENTER.
2. Stop the SMTP service and the Microsoft Exchange System Attendant service. To do so, type the following lines at the command prompt, and press ENTER after each line:

   net stop smtpsvc
   net stop msexchangesa

3. Use the Adsutil utility to delete the LM/DS2MB/HighWaterMarks key in the metabase. To delete the LM/DS2MB/HighWaterMarks key, type the following lines at the command prompt, and press ENTER after each line, where drive is the drive where Windows is installed:

   cd drive:\inetpub\adminscripts
   adsutil delete /ds2mb/highwatermarks

4. Restart the Microsoft Exchange System Attendant service and the SMTP service. To do so, type the following lines at the command prompt, and press ENTER after each line:

   net start msexchangesa
   net start smtpsvc

5. Type exit, and then press ENTER.