RESOLUTION
To resolve this issue, use the following methods in the
order presented.
Method 1: Verify That Your Video Adapter Meets the Minimum System Requirements
- Click Start, click
Run, type
dxdiag in the Open box, and then click OK.
- In the DirectX Diagnostic dialog box,
click the Display or Display 1
tab.
- In the Device pane, note the value that is next to Approx.
Total Memory, and then click Exit.
- If you have less than 16 megabytes (MB) of video memory
installed on your video adapter, install additional video memory on your video
adapter, or install a video adapter that has more video memory.
For more information about the minimum system requirements for Age
of Mythology, click the following article number to view the article in the Microsoft Knowledge Base:
331403
Age of Mythology: Minimum system requirements
Method
2: Verify That Your Video Adapter Is Compatible with Age of
Mythology
For more information about known video issues, click the following article number to view the article in the Microsoft Knowledge Base:
331147
Age of Mythology: Known video issues
Method 3: Lower the Graphic Setting in Safe Mode
Start Age of Mythology in Safe mode, and then change the
Screen Size setting in the game. To do this, follow these
steps:
- Click Start, and then point to All
Programs.
- Point to Microsoft Games, point to
Age of Mythology, point to Diagnostics, and
then click Age of Mythology - Safe video.
- When the game starts, click Options on the
startup menu.
- In the Screen Size list,
click 640x480x16, and then click
OK.
- On the startup menu, click
Exit.
- Start the game as you do normally.
Method 4: Update Your Video Driver
Contact the manufacturer of your video adapter for information
about how to obtain and install the latest version of the video driver for your
video adapter. You may also visit the following Microsoft Windows Update Web
site to see if applicable driver updates are available:
For information about how to contact the manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and software vendor contact information, A-K
60781 Hardware and software vendor contact information, L-P
60782 Hardware and software vendor contact information, Q-Z
Microsoft provides third-party contact information to help you
find technical support. This contact information may change without notice.
Microsoft does not guarantee the accuracy of this third-party contact
information.
To identify the name and manufacturer of your video
adapter, follow these steps:
- Click Start, click
Run, type
dxdiag in the Open box, and then click OK.
- Click the Display tab.
- Under Device, look for
Name and Manufacturer.
- Click Exit.
Method 5: Download and Install
DirectX
To download the latest version of DirectX, visit the following
Microsoft Web site:
Method 6: Remove Multiple Adapters
Note This method applies only to Microsoft Windows 98-based
computers.
To remove multiple adapters, follow these steps:
- Click Start, click
Run, type dxdiag
-ghost in the Open box, and then click OK.
- Click the More Help tab, and then click
Inactive.
- Click the item on the left, and then click
Backup.
- Repeat step 3 until each of the items have been removed
from the Inactive pane.
- Click Exit.
Method 7: Remove and Reinstall the Game
- Click Start, point to
Settings, and then click Control
Panel.
- Double-click Add/Remove Programs. On
Microsoft Windows 98 or Microsoft Windows Millennium Edition, click the
Install/Uninstall tab.
- In the list of installed programs, double-click the
Microsoft game that you want to remove, and then click
Uninstall or Change/Remove.
- Follow the instructions on the screen to complete the
removal process.
- Insert the game CD-ROM into the CD-ROM or DVD-ROM
drive.
- Follow the instructions that appear on the screen to complete the
installation process.
If Setup does not start automatically, follow these steps:
- Click Start, click
Run, type
drive:\setup.exe in the Open box, where
drive is the drive letter of the CD-ROM or DVD-ROM
drive.
- Click OK.
- Follow the instructions that appear on the screen to complete the
installation process.
REFERENCES
For more information about video card
troubleshooting, click the following article number to view the article in the Microsoft Knowledge Base:
263039
Games: How to troubleshoot display issues
Microsoft provides third-party contact information to help you
find technical support. This contact information may change without notice.
Microsoft does not guarantee the accuracy of this third-party contact
information.