OL2002: You Are Prompted to Choose a Profile When You Send a Link by E-Mail in Internet Explorer (811472)



The information in this article applies to:

  • Microsoft Outlook 2002

SYMPTOMS

When you send a Web-page link by e-mail in Microsoft Internet Explorer (on the File menu, point to Send, and then click Link by E-mail), the Choose Profile dialog box is displayed even though Always use this profile is selected for the default profile.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date           Time      Size       File name     
   -------------------------------------------------------
   20-Dec-2002   16:42      184,832    Olkintl.msp
   20-Dec-2002   16:45    1,865,728    Olkintlff.msp
				
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table:
   Date           Time  Version       Size       File name     
   -------------------------------------------------------
   12-Sep-2002   22:51  10.0.4510.0   113,224    Emablt32.dll
   14-Nov-2002   14:34  10.0.4712.0   192,512    Emsabp32.dll
   25-Nov-2002   13:49  10.0.4721.0   129,608    Emsui32.dll
   19-Dec-2002   19:40  10.0.4817.0   854,600    Msmapi32.dll
   12-Sep-2002   22:52  10.0.4510.0   531,016    Mspst32.dll
   25-Nov-2002   13:50  10.0.4721.0    55,880    Olkfstub.dll
   08-Aug-2002   22:21  10.0.4406.0   735,816    Outex.dll
   06-Sep-2002   17:18  10.0.4503.0 1,972,808    Outllibr.dll
   08-Nov-2002   16:46  10.0.4705.0   338,504    Pstprx32.dll
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbOfficeXPsp2fix kbOfficeXPPreSP2fix kbOffice2000preSP3fix kbfix kbbug KB811472