You receive a "Windows Explorer has encountered a problem and needs to close" error message when you try to open My Network Places in Windows XP (811266)


The information in this article applies to:

  • Microsoft Windows XP Home Edition

SYMPTOMS

When you try to open My Network Places, you may receive the following error message:
Windows Explorer has encountered a problem and needs to close. We are sorry for any inconvenience.

CAUSE

This issue occurs when you try to share a Canon MultiPass F30 or F50 printer on a home network. As of August 2002, the MultiPass F30 and F50 printer driver does not support printer sharing in Windows XP.

RESOLUTION

As of August 2002, you cannot use the Network Printing option with the MultiPass F30 or MultiPass F50 printer. To resolve this issue, contact Canon to inquire about the availability of an updated MultiPass F30 or MultiPass F50 printer driver that supports printer sharing. For information about how to contact Canon, visit the following Canon Web site:

http://www.usa.canon.com/html/canonindex.html

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MajorLast Reviewed:6/16/2004
Keywords:kbprb KB811266
©2004 Microsoft Corporation. All rights reserved.