Route Table on a Windows XP-Based Computer That Is Configured As a Remote Access Server Is Not Updated with New Route Information (811156)


The information in this article applies to:

  • Microsoft Windows XP Professional

SYMPTOMS

When a remote access client dials in and connects to a Windows XP-based computer that is configured as a remote access server and that is running Routing Information Protocol (RIP) Listener, you may find that the route table is not updated as expected with new route information.

CAUSE

This problem may occur if the Windows XP remote access server computer is configured to use a static pool of Internet Protocol (IP) addresses to assign to remote access clients. In this situation, the RIP messages that are sent from the client are not processed correctly, and new route information is not added to the route table.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date        Time  Version       Size   File Name
   ------------------------------------------------
   09-Dec-2002 22:27 5.1.2600.1149 33,280 Iprip.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

When you install RIP Listener, your computer can learn other routes on the network by listening to RIP messages and then by adding these routes to the route table. This feature listens for and updates route information that is sent by routers that use RIPv1. To install RIP Listener and enable RIP listening, follow these steps:
  1. Click Start, and then click Control Panel.
  2. Click Add or Remove Programs, and then click Add/Remove Windows Components.
  3. Click Networking Services (but do not click to select the check box), and then click Details.
  4. Click to select the RIP Listener check box, and then click OK.
  5. In the Windows Component Wizard, click Next.
  6. When you are prompted, insert the Windows XP CD-ROM in your computer's CD-ROM or DVD-ROM drive, and then click OK.
  7. Follow the instructions on the remaining pages of the wizard to install RIP Listener.
Modification Type:MinorLast Reviewed:10/10/2005
Keywords:kbHotfixServer kbQFE kbWinXPsp2fix kbWinXPpreSP2fix kbfix kbbug KB811156
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