"The User Has Not Been Granted the Requested Logon Type at This Computer" Error Message When You Try to Start a Service Manually (811155)


The information in this article applies to:

  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Datacenter Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Server

SYMPTOMS

When you start a computer that is running Windows 2000 Server or Windows 2000 Professional, a service that is configured to start automatically does not start. When you try to start the service manually, you receive the following error message:
The user has not been granted the requested logon type at this computer.
If you reenter the password of the logon account for the service that does not start, and then you try to start the service manually, the service starts successfully. However, the next time that you start your computer, the same service does not start. If you try to start the service manually without reentering the service account logon password, you receive the same error message.

CAUSE

This issue may occur if the registry location of the service account logon password is corrupted.

RESOLUTION

To resolve this issue, you must renew the registry entries for the service account logon password. To renew the registry entries, you must change the service Log on as setting to use the Local System account, and then you must change the logon back to the original service account name and password. To renew the registry entries, follow these steps:
  1. Click Start, point to Programs, point to Administrative Tools, and then click Services.
  2. Right-click the service that you want to change the Log on as setting for, and then click Properties.
  3. On the Log On tab, click Local System account under Log on as, and then click Apply.

    Note If you reentered the service account password and you started the service manually before performing these steps, click OK in response to the message The new logon name will not take effect until you stop and restart the service.
  4. Click This account, and then type the account name. You can also click Browse to locate and select the account name.
  5. Type and confirm the password for the account, and then click Apply.
  6. If the service is already started and you receive the message described in step 3, click OK.
  7. Click OK to close the service properties.
  8. If the service is not already started, right-click the service name, and then click Start.
  9. Repeat steps 1 through 8 for any other services that experience the issue described in the Symptoms section.
Modification Type:MajorLast Reviewed:9/9/2003
Keywords:kberrmsg kbprb KB811155 kbAudITPRO
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