Windows Messenger Hangs During Shutdown and a Terminate Program Dialog Box Appears (811147)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition

SYMPTOMS

When you shut down your computer, Windows Messenger may stop responding (hang). When this occurs, you receive a Terminate Program dialog box that states "Msmsgs.exe not responding" or "ActiveMovie not responding." This problem may occur approximately 1 time in 200 shutdown attempts. The Terminate Program dialog box appears because a program is not responding during the shutdown process.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version     Size     File name
   ----------------------------------------------------
   17-Jan-2003  15:36  8.1.4008.0   57,400  Cplexe.exe
   17-Jan-2003  15:34  8.1.4008.0  335,917  Imjp81.ime
   06-Feb-2003  13:56  8.1.4008.0  827,438  Imjp81k.dll
   06-Feb-2003  13:56  8.1.4008.0  360,494  Imjpcic.dll
   06-Feb-2003  13:56  8.1.4008.0  716,857  Imjpcus.dll
   06-Feb-2003  13:56  8.1.4008.0   81,977  Imjpdct.dll
   22-Jan-2003  09:52  8.1.4008.0  307,258  Imjpdct.exe
   17-Jan-2003  15:36  8.1.4008.0  155,706  Imjpdsvr.exe
   17-Jan-2003  15:36              196,666  Imjpinst.exe
   17-Jan-2003  15:36  8.1.4008.0  208,953  Imjpmig.exe
   17-Jan-2003  15:36  8.1.4008.0  233,528  Imjprw.exe
   17-Jan-2003  15:36  8.1.4008.0  262,201  Imjputy.exe
   06-Feb-2003  13:56  8.1.4008.0  274,490  Imjputyc.dll
   14-Nov-2002  10:01  5.3.10.0      4,608  Spmsg.dll
Note Debug symbol files are required by an administrator to do both kernel and user mode debugging. These files provide a method to resolve global variables and function names in the loaded executable file.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbWinXPsp2fix kbQFE kbWinXPpreSP2fix kbfix kbbug KB811147
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