Running the New Connection Wizard May Cause System Error 1717 (811142)



The information in this article applies to:

  • Microsoft Windows XP Professional SP1
  • Microsoft Windows XP Home Edition SP1
  • Microsoft Windows XP 64-Bit Edition
  • Microsoft Windows XP Media Center Edition
  • Microsoft Windows XP Tablet PC Edition

SYMPTOMS

When you run the New Connection Wizard, you may receive the following error message:
System error 1717 has occurred.
The interface is unknown.

CAUSE

You receive this error message because the Remote Access Connection Manager service does not set the service status to Pending Shutdown when it is shutting down.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Windows XP
   Date         Time   Version        Size     File name
   -------------------------------------------------------
   18-Dec-2002  14:48  5.1.2600.1152  159,232  Rasmans.dll
Windows XP 64-Bit Edition
   Date        Time  Version       Size    File name
   ---------------------------------------------------------
   18-Dec-2002 18:48 5.1.2600.1152 477,184 Rasmans.dll IA64 
   17-Dec-2002 22:51 5.1.2600.1152 159,232 Wrasmans.dll X86

WORKAROUND

To work around this problem, start the Remote Access Connection Manager service before you start the New Connection Wizard.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbWinXPsp2fix kbQFE kbWinXPpreSP2fix kbfix kbbug KB811142