You may receive a message that states that Norton Antivirus is open when you try to install Works 7.0 (810678)


The information in this article applies to:

  • Microsoft Works 7.0
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.

SYMPTOMS

When you try to install Microsoft Works 7.0, you may receive a message that Norton Antivirus is open. When you receive this error message, you cannot continue the installation.

CAUSE

This issue may occur if Norton Antivirus is disabled. Although Norton Antivirus is disabled, the process continues to run and interferes with the Works Installation Wizard.

RESOLUTION

To resolve this issue, visit the following Symantec Web site to obtain an updated version of Norton Antivirus or to receive help with the reconfiguration of Norton Antivirus:

http://www.symantec.com/techsupp/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

WORKAROUND

Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
To work around this issue, use the Task Manager to find and to stop the Norton Antivirus process.
  1. Right-click the taskbar, and then click Task Manager.
  2. Click the Processes tab.
  3. In the Image Name list, click Navapp.exe, and then click End Process.
  4. Install Works 7.0, and then restart your computer.
For additional information about this issue and for steps to use selective startup, click the following article number to view the article in the Microsoft Knowledge Base:

331086 Works Suite 2003: When you try to install Works Suite 2003 you cannot quit the background program

MORE INFORMATION

Important An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

129972 Computer viruses: description, prevention, and recovery

For additional information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:

331086 Works Suite 2003: When you try to install Works Suite 2003 you cannot quit the background program

For information about how to contact Symantec Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:1/9/2006
Keywords:kbtshoot kb3rdparty kberrmsg kbprb KB810678 kbAudEndUser
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