"Unexpected Error" Error Message When You Try to Run the STSWiz.exe File (810407)
The information in this article applies to:
- Microsoft Project Server 2002
SYMPTOMSWhen you try to run the STSWiz.exe file from the Microsoft
Project Server 2002 CD-ROM to installed Microsoft SharePoint Team Services, you
may receive the following error message: Unexpected
error CAUSEThis problem occurs because an outdated version of the
Richtx32.ocx file is installed on the computer. Richtx32.ocx version 5.0.37.14,
with a date of January 14, 1997, is known to cause this problem.RESOLUTIONTo resolve this problem, replace and re-register
Richtx32.ocx with the updated version that is provided on the Microsoft Project
Server 2002 CD-ROM. To do this, follow these steps:
- Click Start, and then click
Run.
- Type cmd, and then press
ENTER.
- At the command prompt, type regsvr32 /u
Richtx32.ocx, and then press ENTER.
This unregisters the
current version of Richtx32.ocx. - Delete the Richtx32.ocx file from the
windows\system32 folder, where
windows is the folder that contains your Microsoft
Windows 2000 installation.
- Copy the newer version of Richtx32.ocx from the \SUPPORT
folder on the Microsoft Project Server 2002 CD-ROM to the
windows\system32 folder.
- At the command prompt, type Regsvr32
\winnt\system32\richtx32.ocx, and then press ENTER.
This
registers the Richtx32.ocx file - Quit the command prompt.
- Run STSWiz.exe again.
STATUS Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
Modification Type: | Minor | Last Reviewed: | 6/6/2005 |
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Keywords: | kberrmsg kbsetup kbfix kbBug KB810407 kbAudITPRO |
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