Mac Fax: Fax Gateway and Fax Modem ROM Incompatibilities (81345)


The information in this article applies to:

  • Microsoft Mail for AppleTalk Networks 2.x
  • Microsoft Mail for AppleTalk Networks 3.0
This article was previously published under Q81345

SUMMARY

When using the Microsoft Mail for AppleTalk Networks Gateway to Fax, you may experience some problems based on ROM incompatibilities with the Orchid and FlexFAX fax modems.

MORE INFORMATION

Following are some of the known problems:

Orchid - ROM versions 1.07 and 1.04

  • Modem dials the fax number and disconnects soon after the receiving fax machine answers. -or-

  • Modem hangs during transmission.
To verify the ROM version, use a terminal emulation program and type ATI9 (ATi9) followed by a RETURN. The modem will respond with the ROM version of the modem. If the version is other than 1.06, contact Orchid Technologies at (415) 683-0300 to ask about changing the ROM version to 1.06.

FlexFAX

  • Modem disconnects during transmission. -or-

  • Modem hangs during transmission.
To verify the ROM version, use a terminal emulation program and type ATI0 (ATi0) followed by a RETURN. The modem will respond with the ROM version of the modem. Contact Circuit Research at (603) 880-4000 about obtaining the latest ROM version.
Modification Type:MajorLast Reviewed:11/10/1999
Keywords:KB81345
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