Mac Fax: Err Msg: Unable to Connect to Modem (81343)
The information in this article applies to:
- Microsoft Mail for AppleTalk Networks 3.0
- Microsoft Mail for AppleTalk Networks 3.0a
- Microsoft Mail for AppleTalk Networks 3.0b
- Microsoft Mail for AppleTalk Networks 3.1
- Microsoft Mail for AppleTalk Networks 3.1a
- Microsoft Mail for AppleTalk Networks 3.1c
This article was previously published under Q81343 SYMPTOMS
When you use Microsoft Mail for AppleTalk Networks and the Microsoft Mail
Gateway to Fax, the following error message may be displayed:
Unable to connect to modem. Sending and Receiving turned off.
Error -2005.
CAUSE
This is a standard time-out error that is returned when the fax/modem does
not respond to commands from the FaxINIT. This message can be caused by one
of the following problems:
- The fax modem is not turned on or is not connected correctly.
- An incorrect FaxINIT is being used for the fax/modem.
- There is a serial port contention. Some other software is attempting
to use the same serial port as the fax gateway. The fax gateway is
configured to only use the modem port.
- Running on an AppleShare file server sometimes causes this problem
if there is heavy server activity. Intense network activity can
cause enough of a delay in the FaxINIT-fax/modem communications to
cause an error.
- There may be various INIT conflicts. Try changing the load order of
the INITs or removing unnecessary INITs.
- Running fax gateway on a Mac IIfx without the IIfx Serial Switch. This
is a Control Panel device from Apple, which must be set to Compatible.
| Modification Type: | Major | Last Reviewed: | 11/10/1999 |
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| Keywords: | KB81343 |
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