Mac AL: Troubleshooting the AppleLink Gateway (80655)


The information in this article applies to:

  • Microsoft Mail for AppleTalk Networks 3.0
This article was previously published under Q80655

SUMMARY

The following information is useful for troubleshooting problems with the AppleLink Gateway for version 3.0 of Microsoft Mail for AppleTalk Networks.

  • The AppleLink Comm application should be running at all times.
  • In the Chooser, the Mail server with the AppleLink gateway installed should be selected when MS Mail GW is selected.
  • For System 7.0, MS Mail GW version 3.0a must be used.
  • Check for a file named "AG Scratch" in the AppleLink Out Basket, which is located in the System Folder. The file "AG Scratch" is a temporary file that is created and then deleted after the AppleLink gateway completes a session. Delete this file if the AppleLink gateway is not currently connected and is not working correctly.
  • Make sure the "USA Modem.EF3.CCL" file included with the AppleLink gateway is correctly specified in the Gateway Configuration screen. This script file has been modified to work specifically with the AppleLink gateway.
  • See if the AppleLink application from Apple can be used successfully on the same machine with the same modem settings. If the AppleLink software is successful, then the AppleLink Gateway should be successful as well. Try sending another message at this point.
  • Make sure your modem is set for verbose mode, no error correction and Hayes modem emulation.

MORE INFORMATION

Displaying the AppleLink Comm trace window can be very useful for debugging problems with the gateway.

While troubleshooting a problem, select "Connect immediately when there is outgoing mail" in the Gateway Connect Times screen for the AppleLink gateway. The gateway should then attempt to connect to AppleLink when a mail message is sent to an AppleLink recipient.
Modification Type:MajorLast Reviewed:11/9/1999
Keywords:KB80655
©2002 Microsoft Corporation. All rights reserved.