Quick Troubleshooter Cannot Open Tools Group (66968)
The information in this article applies to:
- Microsoft Windows 3.0
- Microsoft Windows 3.0a
This article was previously published under Q66968 SYMPTOMS
When you start the Quick Troubleshooter included with Microsoft
Productivity Pack for Windows, you may receive the following error message:
Error: Troubleshooter is unable to show your Troubleshooter Tools
group. Switch to Program Manager and open the Troubleshooter Tools
group.
CAUSE
You receive this error message if you have deleted or renamed the
Troubleshooter Tools group.
RESOLUTION
If the Troubleshooter Tools group has been deleted, reinstall the
Productivity Pack for Windows.
If you have changed the name of the Troubleshooter Tools group, change it
back to its original name if you want the Quick Troubleshooter to open the
group automatically. If you want the Troubleshooter Tools group to have a
custom name, you must open it yourself after starting the Quick
Troubleshooter.
MORE INFORMATION
Because the Quick Troubleshooter is separate from the Program Manager, the
only way it can locate the Troubleshooter Tools group is by looking at the
names of the existing group windows or icons. It does not have access to
information internal to Program Manager, such as the group properties or
the information contained in the group file itself. For this reason, if you
rename the Troubleshooter Tools group, it cannot be automatically opened by
the Quick Troubleshooter.
| Modification Type: | Minor | Last Reviewed: | 7/7/2005 |
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| Keywords: | KB66968 |
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