Mac GW: AppleLink Comm Will Not Start Up, Missing "MS Mail GW" (59125)


The information in this article applies to:

  • Microsoft Mail for AppleTalk Networks 2.0
  • Microsoft Mail for AppleTalk Networks 2.0a
  • Microsoft Mail for AppleTalk Networks 2.0b
  • Microsoft Mail for AppleTalk Networks 3.0
This article was previously published under Q59125

SUMMARY

IMPORTANT: All Microsoft Mail version 2.00 customers who have gateways installed should be using the "MS Mail GW" file version 2.00b and the "Microsoft Mail Server" file version 2.00b, both of which are located in the System Folder of the Mail server. An updated "MS Mail GW" file is available through Microsoft End User Sales and Service at (800) 426-9400 or Microsoft International Customer Service at (206) 936-9661, but ONLY for customers using the AppleLink Gateway to Microsoft Mail. Customers using other gateways must obtain an updated "MS Mail GW" file from the developer of the gateway they are using. The Microsoft Mail server upgrade can also be obtained at the above numbers.

MORE INFORMATION

When starting the AppleLink Comm program, you will receive the following error message if the file "MS Mail GW" is not in the System Folder of the Macintosh acting as the gateway Mail server:

Unable to launch application for the following reason: Gateway Services not present. Check to see if MS Mail GW is in your System Folder.

The only option is to click the OK button.

To correct this problem, copy the file "MS Mail GW" from the Gateway For AppleLink disk into the System Folder of the gateway server and restart.

After restarting the server, do the following:

  1. From the Apple menu, choose the Chooser.
  2. Click the icon for MS Mail GW.
  3. Select the name of the gateway server and close the Chooser.
When running the AppleLink gateway, the AppleLink Comm program should be set as a start-up application.
Modification Type:MajorLast Reviewed:11/10/1999
Keywords:KB59125
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