RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported fix is now available
from Microsoft, but it is only intended to correct the problem described in
this article. Only apply it to systems that are experiencing this specific
problem. This fix may receive additional testing to further ensure product
quality. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Office XP Service Pack that contains this
fix.
To resolve this problem immediately, contact Microsoft Product
Support Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit the
following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
After the hotfix is installed, the English version
of this fix will have the file attributes (or later) that are listed in the
following table. The dates and times for these files are listed in coordinated
universal time (UTC). When you view the file information, it is converted to
local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
---------------------------------------------
26-Nov-2002 17:09 1,804 Hotfix.txt
25-Nov-2002 22:46 2,198,084 Powerpnt.msp
25-Nov-2002 23:21 8,595,532 Powerpntff.msp
25-Nov-2002 22:54 6,617 Readme.txt
Changed file attributes:
Date Time Version Size File name
--------------------------------------------------------
25-Nov-2002 18:50 10.0.4721.0 5,978,696 Powerpnt.exe