No Audio After You Install Windows Server 2003 (332020)
The information in this article applies to:
- Microsoft Windows Server 2003, Datacenter Edition
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Standard Edition
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, 64-Bit Enterprise Edition
- Microsoft Windows Server 2003, 64-Bit Datacenter Edition
- Microsoft Windows Small Business Server 2003, Standard Edition
- Microsoft Windows Small Business Server 2003, Premium Edition
This article was previously published under Q332020 SYMPTOMS After you upgrade to Windows Server 2003, you may find that
your computer has no sound. As a result, some Accessibility software features
may not work correctly.CAUSE This issue may be caused by either of the following:
- A sound driver may not be installed. Windows Server 2003
includes a limited list of sound drivers.
- Sounds may be disabled. By default, Windows Server 2003
disables sounds for stability and security.
RESOLUTION To resolve this issue, follow these steps:
- Use Device Manager to verify that your sound device has a
driver installed. To do so, follow these steps:
- Click Start, right-click My
Computer, and then click Properties.
- Click the Hardware tab, and then click
Device Manager.
- Expand Sound, video and game
controllers, and then verify that your sound device is
listed.
- If no sound device driver is installed, use Microsoft
Windows Update to see if a driver is available.
Note Windows Server 2003 may disable the Microsoft Dynamic Update
Service. To manually see if Microsoft Windows updates are available, visit the
following Microsoft Web site:
http://windowsupdate.microsoft.com/ - After you verify that you have the correct sound driver
installed, you may have to enable the Windows Audio service. To do so, follow
these steps:
- Click Start, click
Run, type services.msc in the
Open box, and then click OK.
- In the Services Management Console, double-click
Windows Audio service.
- In the Startup type list, select
Automatic, click Start, and then click
OK.
Note By default, this step applies to all versions except Windows Server 2003, Standard Edition.
Modification Type: | Major | Last Reviewed: | 3/1/2004 |
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Keywords: | kbprb KB332020 |
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