MacOFFX: "The CD Key That You Entered Is Not Valid" Error Message When You Try to Install Office v. X for Mac (332010)


The information in this article applies to:

  • Microsoft Office v. X for Mac
This article was previously published under Q332010

SYMPTOMS

When you try to install Office v. X for Mac and you type the Office CD Key, you may receive the following error message:
Please enter your CD Key again.

The CD Key that you entered is not valid. Make sure you entered the CD Key Correctly.

CAUSE

This issue may occur if you type an "8" for a "B" or vice versa when you type the CD Key. The CD Key, which is also known as a Product Key, is printed by using a machine-readable font. In this font, the characters "8" and "B" look similar.

RESOLUTION

To resolve this issue, retype the CD Key, making sure that all 8s and Bs are correct.
Modification Type:MinorLast Reviewed:1/9/2006
Keywords:kbprb KB332010 kbAudEndUser
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