RESOLUTION
Service Pack Information
This problem is corrected in Microsoft Office XP Service Pack
3.
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP service pack
Hotfix Information
A supported fix is now
available from Microsoft, but it is only intended to correct the problem
described in this article. Only apply it to systems that are experiencing this
specific problem. This fix may receive additional testing to ensure product
quality. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Microsoft Office XP service pack that
contains this fix.
To resolve this problem immediately, contact
Microsoft Product Support Services to obtain the fix. For a complete list of
Microsoft Product Support Services phone numbers and information about support
costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
After you install this hotfix, follow the steps that are listed in the "More Information" section of this article to set the appropriate registry key and to activate the hotfix.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
---------------------------------------------------
12-Nov-2002 12:24:00 2,287,332 Outlook.msp
12-Nov-2002 01:59:00 5,154,032 Outlookff.msp
After the hotfix is installed, the following files will have the
listed attributes or later:
Date Time Version Size File name
--------------------------------------------------------------
08-Aug-2002 19:22:19 10.0.4406.0 137,800 Impmail.dll
12-Sep-2002 19:52:41 10.0.4510.0 47,688 Outlook.exe
19-Sep-2002 13:23:05 10.0.4517.0 105,032 Envelope.dll
11-Oct-2002 14:14:12 10.0.4608.0 346,696 Exsec32.dll
11-Oct-2002 14:14:24 10.0.4608.0 92,744 Outlmime.dll
08-Nov-2002 13:47:23 10.0.4705.0 539,208 OutlCM.dll
08-Nov-2002 13:47:27 10.0.4705.0 6,314,568 Outllib.dll
08-Nov-2002 13:47:31 10.0.4705.0 121,416 Outlph.dll