Large Self-Extracting Program File May Not Start (330089)


The information in this article applies to:

  • Microsoft Windows XP Home Edition SP1
  • Microsoft Windows XP Professional SP1
This article was previously published under Q330089

SYMPTOMS

After you install Windows XP Service Pack 1 (SP1), starting a very large self-extracting program file may take a long time, or the program file may not start and you may receive a time-out error message.

CAUSE

Memory Manager was changed for security reasons to determine whether any process has written to the program file when a program file (or DLL) starts. If the file has changed, it is completely backed by the paging file to prevent unexpected changes to the program file (or DLL) while it is running.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name
   ----------------------------------------------------------
   05-Nov-2002  12:05  5.1.2600.1138  1,892,352  Ntkrnlmp.exe
   05-Nov-2002  12:05  5.1.2600.1138  1,948,416  Ntkrnlpa.exe
   05-Nov-2002  12:05  5.1.2600.1138  1,921,024  Ntkrpamp.exe
   05-Nov-2002  12:05  5.1.2600.1138  1,924,736  Ntoskrnl.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

This problem may occur with self-extracting program files that are built with IExpress or Winzip, or may occur with .msi packages. You may experience this problem only with program files that are larger than 150 megabytes (MB), or if the paging file does not have enough space left to hold the program file
.
There might be rare situations in which this problem occurs even after you install the hotfix (such as starting a program file from Windows Explorer while Windows Explorer has the file open to extract icons).
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbWinXPsp2fix kbQFE kbbug kbfix kbWinXPpreSP2fix KB330089
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