"Stop 0x000000CE" Error Message During Startup (329710)


The information in this article applies to:

  • Microsoft Windows 2000 Server
This article was previously published under Q329710

SYMPTOMS

When you try to start your computer, you may receive an error message similar to one or both of the following:
Stop 0x000000CE (oxf21e0488, 0x00000000, 0xf21e0488, 0x00000000)

Stop 0x000000ce (eb1e3d0c, 00000000, eb1e3d0c, 00000000)
Driver unloaded without canceling pending operations: daprotim.sys

CAUSE

This issue may occur if you have 3COM DynamicAccess Server software installed on your computer.

RESOLUTION

To work around this issue, use the Windows 2000 Recovery Console to disable the Destination address and protocol (DAPROT) service. To do this, follow these steps:
  1. Start your computer by using your Windows 2000 CD-ROM as the boot disk.

    NOTE: You may have to change the disk that your computer starts from in your system BIOS settings. See the documentation that came with your computer or your computer's motherboard for information about your BIOS.
  2. When you are prompted, press R to select Repair, and then press C to select the Recovery Console.
  3. If you have a dual-boot or multiple-boot computer, select the installation that you want to access from the Recovery Console.
  4. When you are prompted, type the Administrator password, and then press ENTER.
  5. Type disable daprot, and then press ENTER.
  6. Type exit, and then press ENTER.
  7. Start your computer normally.

MORE INFORMATION

For additional information about how to troubleshoot startup problems in Windows 2000, click the article number below to view the article in the Microsoft Knowledge Base:

315396 HOW TO: Troubleshoot Startup Problems in Windows 2000

301645 HOW TO: Use Recovery Console on a Computer That Does Not Start in Windows 2000

229716 Description of the Windows 2000 Recovery Console

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:9/1/2006
Keywords:kberrmsg kbprb KB329710
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