XADM: When You Click "Attach" Multiple Times, Attachment Loading Is Delayed and the Front-End Server Becomes Unresponsive (329620)

SYMPTOMS

When both of the following conditions are true on a front-end/back-end installation of Exchange 2000 Server Service Pack 3 (SP3)

Secure Sockets Layer (SSL) functionality is implemented on the front end.

-and-
The user clicks Attach three or more times while uploading an attachment.

the front end may become inaccessible to all other Microsoft Outlook Web Access (OWA) clients for the duration of the upload.

Note: The front end later recovers and performance returns to normal.

RESOLUTION

Cumulative Patch Information

To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: HTTP-DAV

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time        Version      Size      File name
   ---------------------------------------------------------------
   10/08/2002   01:29 pm    6340         5,596     frm_Attach20.js

Note: Because of file dependencies, this update requires Exchange 2000 Server SP3.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack