SYMPTOMS
The Exchange 2000 information store may stop unexpectedly
while processing inbound Simple Mail Transfer Protocol (SMTP)
messages.
If the correct symbols are installed, the Dr. Watson log
may contain information that is similar to:
function: <nosymbols>
00430a5e ff7608 push dword ptr [esi+0x8] ds:0582d637=????????
00430a61 e86117fdff call ExchMHeapAlloc (004021c7)
00430a66 85c0 test eax,eax
00430a68 894714 mov [edi+0x14],eax ds:11921512=????????
00430a6b 0f84d9c01600 je OMSG::EcSetPropToXAI+0x246 (0059cb4a)
00430a71 8b4e08 mov ecx,[esi+0x8] ds:0582d637=????????
00430a74 8b760c mov esi,[esi+0xc] ds:0582d637=????????
00430a77 8bf8 mov edi,eax
00430a79 8bc1 mov eax,ecx
00430a7b c1e902 shr ecx,0x2
FAULT ->00430a7e f3a5 rep movsd ds:05000065=???????? es:110f3f40=00000000
00430a80 8bc8 mov ecx,eax
00430a82 83e103 and ecx,0x3
00430a85 837d0c00 cmp dword ptr [ebp+0xc],0x0 ss:351dcaf2=????????
00430a89 f3a4 rep movsb ds:05000065=?? es:110f3f40=00
00430a8b 0f8592feffff jne OMSG::EcSetPropToXAI+0x2f3 (00430923)
00430a91 80630f7f and byte ptr [ebx+0xf],0x7f ds:11733ffa=??
00430a95 e989feffff jmp OMSG::EcSetPropToXAI+0x2f3 (00430923)
00430a9a 8bf9 mov edi,ecx
00430a9c 83c9ff or ecx,0xff
00430a9f 33c0 xor eax,eax
00430aa1 f2ae repne scasb es:110f3f40=00
*----> Stack Back Trace <----*
FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
349AF520 004227F1 00000000 0000000A 349AF69C 349AF5D0 !OMSG::EcSetPropToXAI (FPO: Non-FPO [5,3,3])
349AF608 0047B1FA 00000005 349AF69C 00000000 00000000 !OMSG::EcSetOneProp (FPO: Non-FPO [5,49,3])
349AF6B4 0070609E 000004E4 00000026 00000000 10E7CBF8 !CVTOMSG::HrSetProps (FPO: Non-FPO [3,34,3])
349AF6D4 0072D0F8 10E7CBF8 00000026 110E72E8 349AF714 !CMAPIMessage::SetProps (FPO: Non-FPO [4,1,3])
349AF718 0072E0E7 00000000 00000026 110E72E8 349AF760 !HrCommitLast (FPO: Non-FPO [6,10,3])
349AF78C 00725A55 FFFFFFFF 00000000 004DC078 349AF800 !HrExtractProperties (FPO: Non-FPO [4,19,3])
349AF7B0 00714EB9 00000000 110B3A98 004DC078 349AF800 !TNEF_ExtractProps (FPO: Non-FPO [4,1,3])<BR/>
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.
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RESOLUTION
Cumulative Patch Information
To resolve this problem, obtain the March 2003 Exchange 2000
Server Post-Service Pack 3 (SP3) Rollup.
For additional information,
click the following article number to view the article in the Microsoft
Knowledge Base:
813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup
Hotfix Information
A supported fix
is now available from Microsoft, but it is only intended to correct the problem
that is described in this article. Apply it only to computers that are
experiencing this specific problem. This fix may receive additional testing.
Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Microsoft Exchange 2000 Server service
pack that contains this hotfix.
To resolve this problem immediately,
contact Microsoft Product Support Services to obtain the fix. For a complete
list of Microsoft Product Support Services phone numbers and information about
support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The typical support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question.
Component: Internet
mail
The English version of this fix has the file attributes (or
later) that are listed in the following table. The dates and times for these
files are listed in coordinated universal time (UTC). When you view the file
information, it is converted to local time. To find the difference between UTC
and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
----------------------------------------------------------
30-SEP-2002 13:01 6.0.6334.0 3,915,776 Cdoex.dll
30-SEP-2002 13:01 6.0.6334.0 3,567,616 Excdo.dll
30-SEP-2002 12:51 6.0.6334.0 258,048 Exmime.dll
30-SEP-2002 12.54 6.0.6334.0 1,691,648 Exoledb.dll
30-SEP-2002 11:53 6.0.6334.0 32,768 Mdbrole.dll
30-SEP-2002 12:50 6.0.6334.0 4,571,136 Store.exe
NOTE: Because of file dependencies, this update requires Microsoft
Exchange 2000 Server Service Pack 3 (SP3).
For additional information, click the
article number below to view the article in the Microsoft Knowledge Base:
301378 How to Obtain the Latest Exchange 2000 Server Service Pack