WD2000: Error Message When You Open a Word Document (329365)

RESOLUTION

To resolve this issue:

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

1. If Word 2000 is running, quit Word 2000.
2. Click Start, and then click Search.
3. Click All files and folders.
4. In the All or part of the file name box, type Normal.dot, click the drive on which Windows is installed in the Look in box, and then click Search.
5. In the search results pane, right-click the Normal.dot file, and then click Rename.
6. Type Oldnormal.dot, and then press ENTER.
7. Quit the Search tool.
8. Start Word 2000, and then open a document. If the issue is resolved, do not complete the remaining steps. If the issue is not resolved, go to the next step.
9. Insert the Microsoft Works Suite Disk 1 CD-ROM into your CD-ROM or DVD-ROM drive. Press and hold down the SHIFT key while you insert the CD-ROM to prevent it from starting automatically.
10. Click Start, and then click Control Panel.
11. Click Add or Remove Programs.
12. In the left pane, click Change or Remove Programs.
13. In the list of currently installed programs, click Word in Works Suite Add-in, and then click Change/Remove.
14. Follow the instructions on the screen to remove the Word in Works Suite add-in program.
15. Click Close, and then close Control Panel.