XADM: Error Message When You Run Setup in a Mixed Exchange Environment (329225)

SYMPTOMS

When you run Exchange 2000 Server Setup on a computer in a mixed Exchange 5.5 Server and Exchange 2000 Server environment, you may receive the following error message:

Microsoft Exchange 2000 Installation Wizard Setup failed while installing sub-component
Platinum Osmium Synchronizer with error code 0xC103798A.
(Please consult the installation logs for a detailed description).

You may cancel the installation or try the failed step again.

You may also receive an entry that is similar to the following in the Active Directory Connector.log file, where UserName is the name of a user who no longer exists in the Exchange 5.5 Server directory database:

[16:04:12] (2147491681) LDAP search result on directory ServerName for entry 'cn=UserName,cn=Recipients,ou=OrganizationNameo=SiteName' was unsuccessful with error:[0x1] Operations Error. (Connection Agreement 'Config CA_Corporate_MAIL' #2192)

CAUSE

This problem may occur if all the following conditions exist:

You install Exchange 2000 Server on a computer in a domain in which an Exchange 5.5 Server-based computer already exists.
Setup incorrectly detects a user account that was previously deleted from the Exchange 5.5 Server directory database.

WORKAROUND

To work around this problem, re-create the user account that is referenced in the Active Directory Connector.log file on the Exchange 5.5 Server computer, and then run Exchange 2000 Server Setup.

MORE INFORMATION

For additional information about how to troubleshoot a similar "Setup Failed While Installing Sub-Component" error message, click the following article number to view the article in the Microsoft Knowledge Base: