Fax Service Does Not Stop Sending a Queued Fax Job After the Modem Fails (329056)

SYMPTOMS

If you are using the Windows 2000 Fax service for a queued fax job and the modem fails, the Fax service still tries to send the fax job that was being faxed when the modem failed. For example:

You queue four or more fax jobs on the Windows 2000 Fax service.
You send the first job through a fax modem.

The FAX monitor status changes from "dialing xxx-xxxx" to "Sending."
You unplug the modem line, and then plug it back in.

The Fax monitor status changes to "Transfer error" and then to "Idle."
The Fax service starts dialing the next fax job but it does not quit the previous job that was being faxed when the modem failed.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version             Size   File name
   --------------------------------------------------------------
   14-Oct-2002  15:16  5.0.2195.6087      96,528  Faxsvc.exe