"Invalid page fault" error message when you use an Outlook 97 form in Outlook 2000 (328997)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q328997

SYMPTOMS

When you use Microsoft Outlook 97 forms in Microsoft Outlook 2000, you may receive the following error message:
Outlook has caused an invalid page fault in module unknown.

CAUSE

This problem may occur when you do the following:
  • You use a form that contains a Microsoft Visual Basic for Applications (VBA) macro that uses Data Access Object (DAO)/ Open Database Connectivity (ODBC).
  • You use a second form that contains a Formula field.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Size       File name     
   ----------------------------------------
   08-Nov-2002  07:15   1,407,416  Outlook.msp
   08-Nov-2002  08:20   3,061,676  Outlook_admin.msp
After the hotfix is installed, the following files will have the listed attributes or later: 
   Date         Time   Version      Size       File name
   -----------------------------------------------------
   18-Oct-2002  22:09  9.0.0.7017      5,337,138  Outllib.dll
   31-Oct-2002  22:15  9.0.0.7031         45,104  Recall.dll
This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:

326585 OFF2000: Overview of Office 2000 Service Pack 3

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kberrmsg kbbug kbfix KB328997 kbAudEndUser
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