XADM: Exchange Instant Messenger May Cause Domain Account Lockout After a Password Change (328867)


The information in this article applies to:

  • Microsoft Exchange 2000 Server SP3
  • Microsoft Exchange 2000 Server SP1
  • Microsoft Exchange 2000 Server SP2
This article was previously published under Q328867

SYMPTOMS

If you change the password to a domain by using any version of Microsoft Outlook on a workstation that is also running Exchange Instant Messenger, users may experience that they are locked out of their domain account and they can no longer access the resources in the domain. This lockout occurs after a period of time that is mandated by the Microsoft Windows 2000 Group Policy setting that governs the number of log on attempts.

Note You may experience this symptom if you are running Windows Messenger or MSN Messenger with the Exchange Instant Messenger component.
To resolve this problem, obtain and install the updated Instant Messaging client for Exchange 2000 Server. To do so, visit the following Microsoft Web site:

http://www.microsoft.com/exchange/downloads/2000/IMClient.asp

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:10/9/2003
Keywords:kbinfo kbQFE KB328867
©2003 Microsoft Corporation. All rights reserved.