RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
288239 How to Obtain the Latest Systems Management Server 2.0 Service Pack
Hotfix Information
A supported fix is
now available from Microsoft, but it is only intended to correct the problem
that is described in this article. Apply it only to computers that are
experiencing this specific problem. This fix may receive additional testing.
Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Systems Management Server service pack
that contains this hotfix.
To resolve this problem immediately, contact
Microsoft Product Support Services to obtain the fix. For a complete list of
Microsoft Product Support Services phone numbers and information about support
costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The typical support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question.
The English version of
this fix for SMS 2.0 Service Pack 4 (SP4) sites has the file attributes (or
later) that are listed in the following table. The dates and times for these
files are listed in coordinated universal time (UTC). When you view the file
information, it is converted to local time. To find the difference between UTC
and local time, use the
Time Zone tab in the Date and Time
tool in Control Panel.
Date Time Version Size File name Platform
-------------------------------------------------------------------------
02-Dec-2002 10:40 2.0.92.09 637,778 Apasetup.exe Alpha
02-Dec-2002 10:40 2.00.1493.4163 295,184 Ccim32.dll Alpha
02-Dec-2002 10:40 2.0.92.09 1,926,767 Ccmcore.exe Alpha
02-Dec-2002 10:40 2.00.1493.4163 4,452,969 Clicore.exe Alpha
02-Dec-2002 10:40 2.00.1493.4105 125,712 Clisvcl.exe Alpha
02-Dec-2002 10:40 2.00.1493.4163 13,584 Cliver.exe Alpha
02-Dec-2002 10:40 67 Compverbase.ini Alpha
02-Dec-2002 10:40 67 Compversmsapm32.ini Alpha
02-Dec-2002 10:40 67 Compverswdist.ini Alpha
02-Dec-2002 10:40 2.00.1493.4149 55,056 Cqmgr32.dll Alpha
02-Dec-2002 10:40 2.00.1493.4146 75,536 Odpsys32.exe Alpha
02-Dec-2002 10:40 2.00.1493.4146 83,216 Odpusr32.exe Alpha
02-Dec-2002 10:40 2.00.1493.4159 327,952 Smsapm32.exe Alpha
02-Dec-2002 10:40 2.0.92.09 694,809 Swdist32.exe Alpha
02-Dec-2002 10:34 2.0.92.09 390,521 Apasetup.exe x86
02-Dec-2002 10:34 2.00.1493.4163 182,096 Ccim32.dll x86
02-Dec-2002 10:34 2.0.92.09 1,324,787 Ccmcore.exe x86
02-Dec-2002 10:34 2.00.1493.4163 3,409,429 Clicore.exe x86
02-Dec-2002 10:34 2.00.1493.4105 88,432 Clisvcl.exe x86
02-Dec-2002 10:34 2.00.1493.4163 8,512 Cliver.exe x86
02-Dec-2002 10:34 67 Compverbase.ini x86
02-Dec-2002 10:34 67 Compversmsapm32.ini x86
02-Dec-2002 10:34 67 Compverswdist.ini x86
02-Dec-2002 10:34 2.00.1493.4149 34,656 Cqmgr32.dll x86
02-Dec-2002 10:34 2.00.1493.4146 54,128 Odpsys32.exe x86
02-Dec-2002 10:34 2.00.1493.4146 60,784 Odpusr32.exe x86
02-Dec-2002 10:34 2.00.1493.4159 249,200 Smsapm32.exe x86
02-Dec-2002 10:34 2.0.92.09 640,761 Swdist32.exe x86
Note Because of file dependencies, the most recent hotfix or feature
that contains these files may also contain additional files.
How to Install the Hotfix
Using the Hotfix Installer
Note This method is only for Intel-based computers.
- Create a folder in a location that is accessible to your
SMS site servers.
- Copy the update file (Q328599.exe) and platform folders to
the new folder. The folder structure must be arranged so that the update file
is located one folder "above" the platform folders.
- From each of the primary and secondary SMS site servers in
your environment, log on to your site server by using an account with
administrative credentials.
- Quit the SMS Administrator console if it is
running.
- Run Q328599.exe, and then follow the instructions in the
wizard.
Manual Installation
- Create a folder in a location that is accessible to your
SMS site servers.
- Copy the platform folders that contain the hotfix files to
the folder that you created.
- From each of the primary and secondary SMS site servers in
your environment, log on to your site server by using an account with
administrative credentials.
- Quit the SMS Administrator console if it is
running.
- Stop all SMS services.
- Replace the Ccim32.dll, Clisvcl.exe, Cqmgr32.dll,
Odpsys32.exe, Odpusr32.exe, and Smsapm32.exe files in the
SmsRootFolder\Bin\Platform
folder with the versions from the hotfix.
- Replace the Swdist32.exe file in the
SmsRootFolder\Inboxes\Clicomp.src\SWDist\Platform
folder with the version from the hotfix.
- Replace the Apasetup.exe file in the
SmsRootFolder\Inboxes\Clicomp.src\Smsapm32\Platform
folder with the version from the hotfix.
- Replace the Ccmcore.exe and Clicore.exe files in the
SmsRootFolder\Inboxes\Clicomp.src\Base\Platformfolder
with the versions from the hotfix.
- Replace the Compver.ini file in the
SmsRootFolder\Inboxes\Clicomp.src\SWDist folder with
the Compverswdist.ini file from the hotfix. Note that you must rename the
Compverswdist.ini file to Compver.ini.
- Replace the Compver.ini file in the
SmsRootFolder\Inboxes\Clicomp.src\Smsapm32 folder
with the Compversmsapm32.ini file from the hotfix. Note that you must rename
the Compversmsapm32.ini file to Compver.ini.
- Replace the Compver.ini file in the
SmsRootFolder\Inboxes\Clicomp.src\Base folder with
the Compverbase.ini file from the hotfix. Note that you must rename the
Compverbase.ini file to Compver.ini.
- Restart the SMS Services