ESE log buffers that are set too low can cause the Microsoft Exchange Information Store service to stop responding (328466)
The information in this article applies to:
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange 2000 Server
This article was previously published under Q328466 SUMMARY If a Microsoft Exchange 2000 Server or Microsoft Exchange Server 2003 Information Store service appears to stop responding
(hang), you can use either the Adplus or the Userdump command-line utility to
create a User.dmp file. For example, you can use the adplus command with the following syntax: adplus.vbs -pn store.exe -hang When you are debugging the User.dmp file in the store, if
there are many threads that are similar to the following data, the JET log
buffers value may be set to a value that is too low:
0:294> kb
ChildEBP RetAddr Args to Child
6f93f7e4 77e867b0 00000000 6f93f7fc fffffdfa ntdll!_ZwDelayExecution+0xb
6f93f804 001f8783 00000001 00000000 002d80a7 KERNEL32!SleepEx+0x32
6f93f810 002d80a7 33ed42e0 3601e6d8 3601e6c0 ESE!UtilSleep+0x16
6f93f848 001c075c 3601e6d8 00000001 3601e6c0 ESE!ErrLGIDeferBeginTransaction+0xea
6f93f8a8 001c04b8 3601e710 3601e790 6f93f920 ESE!ErrLGReplace+0x8f
6f93f95c 001c0182 3601e790 00000800 028fd660 ESE!ErrNDReplace+0x1ed
6f93f9d0 001c2279 00000800 3601e6c0 00000000 ESE!ErrBTReplace+0x181
6f93fa0c 001c248f 00000800 00000000 00000000 ESE!ErrDIRReplace+0xec
6f93fca0 001c21ef 00000000 00000000 1db2cb50 ESE!ErrRECIReplace+0x4b3
6f93fcc4 001c210c 33e00740 33ed42e0 3601e6c0 ESE!ErrIsamUpdate+0xd7
6f93fcf4 001c209f 00000000 00000000 00000000 ESE!JetUpdateEx+0x43
6f93fd40 00419ad2 00800082 0080036e 00000000 ESE!JetUpdate+0x62
6f93fd74 004be2b8 00000001 00000000 00000000 store!JTAB_BASE__EcUpdate+0xdd
6f93fdcc 004747ef 00000000 00000001 00000000 store!LOGON__EcUpdateMailboxTable+0x45b
6f93fdf4 0047471e 12336890 00474eb1 00000001 store!LOGON__~LOGON+0xf0
6f93fdfc 00474eb1 00000001 1224c3e0 06e53fc8 store!LOGON__`scalar deleting destructor'+0x8
6f93fe14 00474e47 3c944288 06e53fc8 6f93feb8 store!EcReleaseLogonOp+0x6a
6f93fe28 00474dcd 3c944288 6f93fe48 004cdc36 store!SESS__ReleaseLogons+0x3c
6f93fe34 004cdc36 0012c050 00502369 77d4ef2f store!SESS__Free+0x9
6f93fe3c 00502369 77d4ef2f 05da5b40 00000014 store!DestroyCxh+0x26
The JET threads that are in this "Delay Execution"
state are in a tight while loop that repeatedly sleeps every 1 millisecond as
long as the "errLGNotSynchronous" error condition is true. REFERENCESFor more information about Exchange 2003 performance troubleshooting, see the Troubleshooting Microsoft Exchange Server 2003 Performance guide. To view this guide, visit the following Microsoft Web site:
Modification Type: | Major | Last Reviewed: | 11/2/2005 |
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Keywords: | kbhowto KB328466 kbAudITPRO |
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