"Close Open Files" Message Appears During Initial Folder Synchronization When You Do Not Have Files Open (328293)

RESOLUTION

Service Pack Information

Windows XP

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Windows 2000

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP Professional and Windows XP Home Edition

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   11-Sep-2002  20:47  5.1.2600.100      310,784  Cscui.dll        
				

Windows XP Tablet PC Edition, Windows XP Media Center Edition, Windows XP Professional SP1 and Windows XP Home Edition SP1

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   11-Sep-2002  22:43  5.1.2600.1120     309,248  Cscui.dll        
				

Windows XP 64-Bit Edition

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   11-Sep-2002  20:47  5.1.2600.100      674,304  Cscui.dll        IA64
   10-Sep-2002  16:39  5.1.2600.100      310,784  Wcscui.dll       X86
				

Windows XP 64-Bit Edition SP1

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   11-Sep-2002  22:43  5.1.2600.1120     673,280  Cscui.dll        IA64
   11-Sep-2002  16:06  5.1.2600.1120     309,248  Wcscui.dll       X86
				

Windows 2000

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   21-Feb-2003  16:22  5.0.2195.6662     101,136  Cscdll.dll       
   21-Feb-2003  16:22  5.0.2195.6667     242,448  Cscui.dll        
   10-Feb-2003  20:49  5.0.2195.6663     405,840  Mrxsmb.sys
   10-Feb-2003  20:49  5.0.2195.6663     167,856  Rdbss.sys