SYMPTOMS
When you try to use Help in an Office XP program, you may
receive an error message similar to the following:
Internet Explorer Script Error:
An error has occurred in the script on
this page.
Line: 18
Char: 1
Error: Object expected.
Code: 0
Do you want to continue running scripts on this page?
RESOLUTION
To resolve this problem, use one of the following methods,
as appropriate to your situation.
Method 1: Upgrade to Internet Explorer 6.0
Install Internet Explorer 6.0. For information about how to
obtain and install this version, visit the following Microsoft Web site:
Method 2: Restore the Previous Version of Internet Explorer
Remove Internet Explorer 5.5, and then restore the computer to
the previous version of Internet Explorer. You can remove Internet Explorer 5.5
from the following Microsoft Windows operating systems:
- Windows 2000
- Windows NT 4.0
- Windows 98 Second Edition
- Windows 98
- Windows 95
You cannot remove Internet Explorer 5.5 from Windows Millennium
Edition. In Windows 2000 and Windows NT 4.0, you must be logged on as
Administrator or as a member of the Administrators group to remove or install
Internet Explorer 5.5.
To remove Internet Explorer and then restore
the previous version, follow these steps.
NOTE: Because there are several versions of Microsoft Windows, the
following steps may be different on your computer. If they are, see your
product documentation to complete these steps.
- Click Start, point to Settings, and then click Control Panel.
- Double-click Add/Remove Programs.
- Click Microsoft Internet Explorer 5.5, and then click Change/Remove.
- In the Internet Explorer 5.5 and Internet
Tools dialog box, click Restore the previous Windows
configuration, and then click OK.
- Click Yes when you are prompted to remove Internet Explorer.
- Click Restart Windows to restart the computer.
Method 3: Remove and Reinstall Internet Explorer 5.5
In some situations, this issue can be resolved if you reinstall
Internet Explorer 5.5 after you restore your computer to the previous version
of Internet Explorer. Use this method if you want to use Internet Explorer 5.5.
To remove and then reinstall Internet Explorer 5.5, follow these steps.
Step 1: Remove Internet Explorer 5.5
Follow the steps in the
Method 2:
Restore the Previous Version of Internet Explorer section of this
article to remove Internet Explorer 5.5 and to restore the previous version of
Internet Explorer.
Step 2: Install Internet Explorer 5.5
To download and install the latest version of Internet Explorer
5.5, visit the following Microsoft Web site: