"Installation Failed" Error Message When You Try to Install Office Web Components (328038)


The information in this article applies to:

  • Microsoft Office 2000
  • Microsoft Office 2000 (Setup) Service Release 1 (SR-1), when used with:
    • the operating system: Microsoft Windows NT 4.0 SP6a
This article was previously published under Q328038

SYMPTOMS

To display correctly, some Web pages may require the installation of the Office Web Components to Microsoft Internet Explorer. In this situation, a dialog box may be displayed, prompting you to install these controls automatically from a Microsoft Web site. However, when you try to download and install the controls, you may receive the following error message:
The Microsoft Office Web Installer requires administrative privileges in order to install necessary components. Installation failed.

CAUSE

This issue may occur if your user account is not an administrator of the local computer. This may also occur if you are logged on as a domain user who is an administrator on the local computer and who belongs to more than 24 global groups.

WORKAROUND

To work around this issue, use one of the following methods:
  • Temporarily log on to the computer by using a domain administrator account, and then install the Office Web Components.
  • Log on to the computer by using a local administrator account that does not belong to a large number of global groups.
  • Install the Office Web Components from the Office 2000 Service Release 1 (SR-1) CD-ROM.
Modification Type:MajorLast Reviewed:9/24/2003
Keywords:kberrmsg kbprb KB328038
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