You Cannot Install Outlook from a Different Location During SBS 2000 SP1 Setup (327956)


The information in this article applies to:

  • Microsoft Small Business Server 2000
  • Microsoft Small Business Server 2000 SP1
This article was previously published under Q327956

SYMPTOMS

When you install the Small Business Server (SBS) 2000 Service Pack 1 (SP1) Upgrade Pack from the CD media, you can select a Microsoft Outlook 2002 Setup.exe file that exists in a location other than the CD. If you go to an other location (instead of installing the Setup.exe file from the CD), the Outlook installation does not start even after you enter the correct path to the Setup.exe file. You are repeatedly prompted to select the correct path for the Outlook Setup.exe file. If you click Cancel, you receive the following error message:
Error 1722: There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

CAUSE

When you install the SBS 2000 SP1 Upgrade Pack from the CD media, you must install Outlook 2002 from CD 2 of the CD media.

RESOLUTION

  1. During the SBS 2000 SP1 installation, when the Setup program prompts you to decide whether you want to make Outlook 2002 available for client deployment, click Yes, and then click Next.
  2. When you receive the following message, insert CD 2 of the SBS 2000 SP1 Upgrade Pack CD media:

    Please insert the Compact Disc labeled Microsoft Outlook Version 2002 into your CD-ROM drive

  3. Click OK to continue the installation.

STATUS

This behavior is by design.

REFERENCES

For additional information about upgrading to SBS SP1, click the article numbers below to view the articles in the Microsoft Knowledge Base:

326924 How to Obtain Small Business Server 2000 Service Pack 1

326928 HOW TO: Upgrade SBS 2000 to Service Pack 1 by Using the Upgrade Pack

Modification Type:MajorLast Reviewed:9/13/2002
Keywords:kbbug kbsetup KB327956
©2002 Microsoft Corporation. All rights reserved.