XFOR: Outbound Internet Mail May Disappear After You Apply Exchange Server 5.5 SP4 (327500)


The information in this article applies to:

  • Microsoft Exchange Server 5.5 SP4
This article was previously published under Q327500

SYMPTOMS

After you apply Microsoft Exchange Server 5.5 Service Pack 4 (SP4) on servers that are running the Exchange Server Internet Mail Service, messages that are sent to external Simple Mail Transfer Protocol (SMTP) domains may seem to disappear. Inbound SMTP mail is not affected.

Message tracking may show that the message was delivered to the information store, but no additional tracking data. Message archival also shows that no messages were sent outbound.

RESOLUTION

To resolve this issue:
  1. Apply the post-Exchange Server 5.5 SP4 Information Store fix roll-up.

    For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

    282533 Exchange Server 5.5 post-Service Pack 4 information store fixes available

  2. Shut down the Exchange Server computer, and then restart it.

MORE INFORMATION

You must restart the computer after you apply the post-Exchange Server SP4 information store fixes, although you may not be prompted to restart the computer.
Modification Type:MinorLast Reviewed:4/28/2005
Keywords:kbprb KB327500
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