A "Stop 0x0000001E" Error May Occur in Win32k.sys with SAP (327386)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0 Terminal Server Edition SP6
This article was previously published under Q327386

SYMPTOMS

If you are using SAP R/3 in multiple client sessions, a user may receive the following error message and the computer may stop responding (hang) when the user closes a dialog box:
Stop 0x0000001E, C0000005, A304EDE8,00000000, 000002c3

CAUSE

This problem occurs because a buffer is freed two times.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version         Size       File name    
   ---------------------------------------------------------
   06-Apr-2002  03:38  4.0.1381.33535    170,256  Gdi32.dll
   06-Apr-2002  03:38  4.0.1381.33535    332,048  User32.dll
   05-Aug-2002  21:26  4.0.1381.33539  1,279,856  Win32k.sys
   06-Apr-2002  03:42  4.0.1381.33535    196,368  Winsrv.dll
NOTE: Because of file dependencies, this hotfix requires Microsoft Windows NT 4.0 Terminal Server Edition Service Pack 6.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:9/27/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbQFE kbWinNT400nospFix KB327386
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